Customer Success & Solutions Consulting · Intermediate · ~7 hours
Strategic Account Management & Renewals
Plan long-term customer relationships through stakeholder alignment, value reviews, growth and renewal preparation.
Status: Catalogue ready. Lessons, quizzes and the final assessment will be available as the course is authored, reviewed and connected to learner accounts.
Module 01 of 8
Account planning
What you'll work through
- Start with the core idea and the language used at work.
- Connect the concept to a realistic workplace situation.
- Practise explaining what you know and what you would ask next.
Practice prompt
When you meet a new topic, what is the strongest first move?
Portfolio evidence
Practical portfolio project
Create a strategic account plan and fictional quarterly business review with renewal risks, outcomes and next actions.