Cloud & IT Career Foundations · Beginner · ~7 hours
IT Support & Technical Troubleshooting
Use a repeatable method to understand, troubleshoot and document common technical support issues.
Status: Catalogue ready. Lessons, quizzes and the final assessment will be available as the course is authored, reviewed and connected to learner accounts.
Module 01 of 8
Computer hardware
What you'll work through
- Start with the core idea and the language used at work.
- Connect the concept to a realistic workplace situation.
- Practise explaining what you know and what you would ask next.
Practice prompt
When you meet a new topic, what is the strongest first move?
Portfolio evidence
Practical portfolio project
Resolve a set of fictional helpdesk tickets and write clear user-facing resolutions and escalation notes.